RashiApp, operated by KometKode Pvt. Ltd., offers prepaid coins referred to as "coins" for use within the RashiApp app. Refunds are generally not available; however, in exceptional circumstances, a refund may be considered under the conditions outlined below.

1. Eligibility for Refunds

A refund may be issued only if the purchased coins/prepaid coins remain completely unused and fall under one of the following circumstances:

1.1 Payment Captured, but Coins Not Credited

If the payment was successfully deducted from the customer's payment method and successfully captured by our payment processor, but the corresponding coins were not credited within 12 hours due to technical issues.

1.2 Misunderstanding of Services

If the purchase was made due to a misunderstanding of the services provided by RashiApp (such as mistaking our astrological readings for professional medical, legal or financial advice), and the purchased coins have not been partially or fully used.

1.3 Exceptional Circumstances

At RashiApp's sole discretion, a refund may be granted in cases where RashiApp determines that the customer did not intend to make the purchase or other exceptional circumstances warrant a refund.

2. Refund Request Timeline

• Customers must initiate a refund request within 72 hours of the payment.
• In cases of technical errors (coins not credited), refund requests must be submitted within 120 hours of the payment.

3. Refund Process

Customers must submit a refund request by contacting RashiApp customer support via email at refunds@rashiapp.com with proof of payment and relevant transaction details. RashiApp will review the request and determine eligibility based on the outlined criteria.

Your refund request email should include:

• Your registered email address and phone number
• Transaction ID or payment reference number
• Date and time of purchase
• Amount paid
• Reason for refund request
• Screenshot or proof of payment

4. Refund Method

• Refunds will be credited to the original payment instrument used for the purchase.
• If a refund to the original payment instrument is not possible, the amount will be credited to a verified bank account provided by the customer.
• Under no circumstances will RashiApp issue refunds in cash or transfer refunds to a third party.

5. Refund Processing Time

Approved refunds will be processed within 7 working days, excluding weekends and government holidays. The actual time for the refund to reflect in the customer's account may vary based on the payment provider's processing times and may take up to two weeks.

You will receive an email confirmation once your refund has been processed. Please allow additional time for your bank or payment provider to complete the transaction.

6. Non-Refundable Situations

Refunds will not be provided in the following situations:

• Coins have been partially or fully used for readings or consultations
• Refund request is made after the specified timeline (72 hours for general requests, 120 hours for technical issues)
• Customer dissatisfaction with the quality of conversation (as our astrologers are trained professionals and quality is monitored)
• Change of mind after using any portion of the purchased coins
• Violation of RashiApp's Terms and Conditions leading to account suspension or termination

7. Charge backs

If you initiate a charge back through your bank or payment provider without first contacting RashiApp for a refund, we reserve the right to suspend or terminate your account pending investigation. Charge backs should only be initiated for unauthorized transactions.

For legitimate refund concerns, please contact our support team first at refunds@rashiapp.com to avoid unnecessary complications.

8. Promotional Coins and Bonuses

Any promotional coins, bonus coins, or free coins provided by RashiApp are non-refundable and hold no cash value. These coins cannot be transferred, exchanged for cash, or included in refund calculations.

9. Policy Updates

RashiApp reserves the right to modify this Refund Policy at any time. Any changes will be effective upon posting on our website and app. Continued use of RashiApp after changes indicates acceptance of the updated policy.

10. Contact for Refund Inquiries

For any refund-related inquiries or to submit a refund request, please contact our support team:

Refund Support
Email: refunds@rashiapp.com
General Support: support@rashiapp.com
Phone: +917387745702

Support Hours: Monday to Saturday, 9:00 AM to 7:00 PM IST